Returns & Refunds

We want you to have a positive experience with VELARO.

Because our products are skincare and personal-care items, certain hygiene restrictions may apply to returned products.

Return Eligibility

To request a return, contact us within 7 days of receiving your order.

Products must generally be:

• Unused
• Unopened
• In original packaging
• In resalable condition

Opened Skincare Products

For hygiene and safety reasons, opened or used skincare products may not be eligible for return unless the product arrived damaged, defective, or incorrect.

Damaged Products

If your order arrives damaged, contact us within 48 hours with:

• Order number
• Photos of the package
• Photos of the damaged product

Our team will review the request and provide the next steps.

Wrong Product

If you receive an incorrect product, contact us as soon as possible so we can resolve the issue.

Refunds

Approved refunds will be processed to the original payment method where applicable.

Processing times may vary depending on your payment provider.