Frequently Asked Questions

How do I choose the right VELARO product?

Start with your primary skincare goal.

For example:

Brightening: Vitamin C Booster Shot
Exfoliation: Orange Whitening Exfoliating Brightening Gel
Firming & anti-aging: Celimax Retinal Shot Tightening Booster
Hydration: Saam Renewal Face Cream
Targeted body comfort: Bee Venom Soothing Cream
Dry skin care: Miracle Balm

Can I use multiple VELARO products together?

Yes, but more isn't always better.

Some active ingredients may not be suitable for use together. Introduce new products gradually and follow the individual product directions.

Can I use retinal during the day?

Retinal is generally used as part of an evening skincare routine. Follow the product instructions and use sunscreen during the day.

How often should I exfoliate?

This depends on the product and your skin.

Start according to the product's recommended frequency and reduce use if your skin becomes irritated or uncomfortable.

Can I use Vitamin C and retinal?

They can both be part of a skincare routine, but using them at different times can make your routine simpler.

For example:

Morning: Vitamin C
Evening: Retinal

Are VELARO products suitable for sensitive skin?

Skin sensitivity varies from person to person.

Patch testing is recommended when introducing a new product, particularly products containing active ingredients.

How long does delivery take?

Delivery times depend on your location and shipping method. See our Shipping & Delivery page for current information.

Can I return my order?

Please review our Returns & Refunds Policy for eligibility and instructions.